elife Points Terms and Conditions

These Terms and Conditions (hereinafter referred to as the “Terms”) set forth the conditions applicable to the use of the elife Points Service (hereinafter referred to as the “Service”) provided to customers who hold an account on https://elife.clinic/ and https://shop.elife.clinic/ (collectively referred to as the “Site”).

Last updated: June 21, 2024

To participate in this Service, users must have an account on the Site. No additional registration or procedures are required. By using this Service (hereinafter referred to as the “User”), you are deemed to have agreed to these Terms. Please read them carefully before use. These Terms constitute part of the Site’s Terms of Use. For matters not stipulated herein, the Site’s Terms of Use, and other rules, policies, guidelines, and procedures shall apply.

Granting of elife Points

• elife Points are granted under the conditions and at the rate determined by elife in the following cases:
• (1) When a User purchases products designated by elife that are sold on the Site (the “Eligible Products”); or
  
  (2) When a User uses or participates in services, software, features, campaigns, or offers designated by elife (collectively, the “Eligible Services,” and together with Eligible Products, the “Eligible Transactions”). Details of Eligible Transactions will be announced on the Site.
• elife reserves the right to determine all conditions regarding elife Points, including granting, amount, rate, timing, invalidation, and timing of invalidation. The User agrees to comply with elife’s decisions.
• For Eligible Products, provisional points (“Pending Points”) will be granted when the order is confirmed. Pending Points cannot be used for payment. They will become “Available Points” and can be used for payment once the conditions described below are met.
• Pending Points will start being granted for purchases made on or after April 2, 2024, on shop.elife.clinic, and for purchases made on or after June 17, 2024, on elife.clinic.
• As a general rule, Pending Points become Available Points 30 days after the payment date for Eligible Products.
• If part or all of an Eligible Transaction is paid using elife Points, the Points-equivalent amount will be excluded from the base amount used to calculate new points.
• Gift wrapping fees, shipping fees, and handling fees are excluded from the point-granting calculation.
• If an order is canceled or returned before the Pending Points become Available Points, those Pending Points will be voided and no Available Points will be granted.

Use of elife Points

• Available Points (hereinafter referred to simply as “elife Points”) can be converted into “Loyalty Tickets,” which may be used as payment (in whole or in part) for designated products or services. Each point is equivalent to 1 JPY.
• elife may restrict the products or services eligible for point use and may set specific conditions for redemption.
• Loyalty Tickets cannot be used on any site other than the Site and cannot be reused once redeemed.
• An account where elife Points or Loyalty Tickets are used is considered to have been accessed by the rightful owner when the correct email address and password are entered. elife is not responsible for unauthorized use if the correct login credentials are entered, and no refund of used Points or Loyalty Tickets will be made.
• If a product purchased using a Loyalty Ticket is canceled or returned, the Loyalty Ticket used will be refunded in principle; however, its expiration date will not be extended.
• elife reserves the right to impose limits on the number or value of Loyalty Tickets that may be used per order, per month, etc., and these limits may change without notice. Users agree to comply with such changes.

Expiration and Invalidation of elife Points

• Unless otherwise specified, elife Points remain valid for 180 days from the date of the Eligible Transaction.
• Each time a new order is confirmed within the validity period, the expiration date of all Points in the balance will be extended for another 180 days from that date.
• Points expire upon reaching their expiration date.
• Pending Points that do not become Available Points within a certain period may expire without prior notice.
• Expired Points cannot be used or recovered, and elife bears no responsibility or compensation for expired Points.

Expiration and Invalidation of Loyalty Tickets

• Loyalty Tickets converted from elife Points are valid for 30 days from the date of conversion.
• Expired Loyalty Tickets cannot be used, and elife assumes no liability or compensation for their loss.

Checking elife Points and Loyalty Tickets

• Users can check their elife Points balance and transaction history on their account’s elife Points page.
• Updates to My Page may take some time.
• If you have questions regarding your balance or transaction history, please contact Customer Support promptly.
• Final decisions will be made by elife, and Users agree to abide by such decisions.

Invalidation of elife Points

• If a product order is canceled or returned after Points have been granted, elife may deduct those Points from the User’s account or subtract the corresponding value from the refund amount.
• If the balance is insufficient, elife may charge the User for the shortage.
• elife may also deduct Points or charge their equivalent value if they were obtained through illegal, fraudulent, or rule-violating actions, or at elife’s discretion if deemed inappropriate.
• elife may offset or recover such amounts without prior notice from any payments owed to the User, including by deduction, reversal, or credit card charge. Users must pay any invoiced amount within 30 days of receipt.
• elife assumes no responsibility or compensation for invalidated Points, except where Users have a valid claim for damages under the Site’s Terms of Use or other applicable rules.

Invalidation of Loyalty Tickets

• If an order paid with a valid Loyalty Ticket is canceled or returned, the Loyalty Ticket and the corresponding amount will be refunded; however, the ticket’s expiration date will remain unchanged.
• elife may invalidate Loyalty Tickets or claim their equivalent value if they were obtained or used through illegal or inappropriate means.
• Offset, deduction, and recovery terms are identical to those for elife Points.
• elife is not liable for any invalidated Loyalty Tickets except as otherwise provided by the Site’s Terms of Use.

Emails Related to elife Points and Loyalty Tickets

Users agree to receive notifications from elife by electronic means (email or publication on the Site) concerning elife Points and Loyalty Tickets, including balance updates, expiration dates, campaigns, and other important announcements.

Additional Terms

• elife Points and Loyalty Tickets cannot be exchanged for cash.
• No change (cash or points) will be provided for partial payments using Points or Tickets.
• Transfer, resale, or assignment of elife Points and Loyalty Tickets is strictly prohibited.
• Only the registered account holder may use their Points or Tickets; they cannot be used by third parties.
• Points and Tickets from multiple accounts cannot be combined.
• Any taxes or fees arising from the granting or use of Points or Tickets are the responsibility of the User.
• elife reserves the right to invalidate Points or Tickets obtained or used in violation of these Terms or other rules, and to claim payment for any equivalent value.
• elife may suspend, withhold, or cancel any transaction involving Points or Tickets if fraudulent activity or violations are suspected.
• elife Points and Loyalty Tickets may only be used in accordance with the conditions set by elife. Any use inconsistent with their intended purpose is strictly prohibited.

Disclaimer

• elife reserves the right to modify, suspend, or terminate these Terms, or the content of elife Points and Loyalty Tickets, without prior notice.
• elife makes no express or implied warranties regarding the operation of the Service.
• elife shall not be liable for damages arising from communication failures, power outages, system errors, data loss, or other issues related to the Service.
• If a User closes or loses access to their Site account, all related Points and rights under this Service will be forfeited, and no claims against elife will be accepted.
• The above does not affect Users’ statutory rights to claim damages under the Site’s Terms of Use or applicable laws.

• Effective Date: April 1, 2024
• Revised: May 1, 2024 / June 21, 2024