Act on specified commercial transactions

Distributor

  • E-Care General Incorporated Association
  • Representatives: Eriko Kumagai, Yudai Yamada


Operator

  • eLife Inc.
  • Address: 4F Sunwest Yamate Building, 3-11-6 Nishigotanda, Shinagawa-ku, Tokyo 141-0031
  • Phone number: 03-3492-9190
  • Email address: support-shop@elife.clinic

Payment

  • Sales price: Listed for each service
  • Required fees other than the product price: None
  • Payment method and timing: Credit card (no transaction fee)
  • Delivery time: If you pay by credit card, your order will be delivered within 3 business days.
  • Delivery method: Delivery will be via Yamato Transport Co., Ltd.'s Nekopos, Takkyubin Compact, or Takkyubin.
Returns Policy
  • Returns of purchased products are only accepted if the product is unopened and unpackaged.
  • Please contact us by email within 3 days of the product arrival date (delivery date). We cannot accept returns without such notification.
  • Please note that the shipping fee for returning the product will be borne by the customer. In the case of a defective product, we will cover the shipping fee.
  • The customer will be responsible for any necessary fees, such as bank transfer fees, when making a refund.
  • We cannot accept returns in the following cases: When the product has been soiled or damaged by the customer When the product is different from what you expected due to customer reasons
About defective products
  • Although we have implemented a thorough inspection system,
    In the unlikely event that a defective product occurs We will exchange it for a non-defective product based on our inspection standards.
    In addition, We will cover the shipping costs.
  • In the unlikely event that we do not have any good products in stock, We will refund the product price to your designated account.

  • However, this does not apply if the following items apply:
    1. If more than 7 days have passed since the product arrived
    2. If there are scratches or damage caused by the customer's negligence
  • If the wrong product is delivered to you, we will exchange it for the correct product. We will cover the shipping costs.