elife Shop is an online shop with clinic-exclusive doctor’s cosmetics and supplements, and access to special offers available on elife.clinic.

elife accepts credit card payments (VISA, MasterCard, JCB, American Express, Diner's Club). Credit card payments are processed through GMO Payment Gateway and Stripe.

Medicine is typically shipped with Yamato Transport's Neko Post or Kuroneko Yu-Packet (postal box delivery). If your order does not fit in the smaller box, we wil use Takkyubin Compact or Takkyubin.

*Cool delivery is used for medicines requiring refrigeration.
*We do not offer refrigerated shipping to certain parts of the Izu Islands and the Ogasawara Islands.

[Islands inaccessible by Cool Takkyubin] Izu Islands: Aogashima Village (Aogashima), Toshima Village (Toshima), Mikurajima Village (Mikurajima), Shikinejima Ogasawara Islands: Ogasawara Village (Chichijima, Hahajima, Iwo Jima, Minamitorishima, etc.)

・To cancel your subscription, please contact us via our inquiry form at least two days prior to your next billing date. Based on your cancellation request, we will process and complete the cancellation, and no further charges will be incurred.
When contacting us to cancel, please include your “Order Number” and state that you wish to “Cancel.”
If payment has already been processed, we may be unable to accommodate your request.
If the item has already been shipped before the cancellation request is made, we will be unable to accommodate your request. We appreciate your understanding.