Act on specified commercial transactions

Distributor

• E-Care General Incorporated Association
• Representatives: Eriko Kumagai, Yudai Yamada

Operator

• eLife Inc.
• Address: 4F Sunwest Yamate Building, 3-11-6 Nishigotanda, Shinagawa-ku, Tokyo 141-0031
• Phone number: 03-3492-9190
• Email address: support-shop@elife.clinic

Payment

• Sales price: Listed for each service
• Required fees other than the product price: Shipping fee of ¥550
• Payment method and timing: Credit card (no transaction fee)
• Delivery time: If you pay by credit card, your order will be delivered within 3 business days.
• Delivery method: Delivery will be via Yamato Transport Co., Ltd.'s Nekopos, Takkyubin Compact, or Takkyubin.

About Subscription Plans

• Subscriptions on this site are recurring contracts under which products are delivered and billed automatically at fixed intervals until you submit a cancellation request. Pricing, delivery schedules, and billing dates for the second order onward are displayed on each product page and the final order confirmation screen.
• Plans offering a discounted introductory price compared to the standard price may require a minimum number of completed deliveries as a condition of the discount. If you cancel before reaching this required minimum, the difference between the standard price and the discounted price will be charged to your registered credit card at the time of cancellation. Details regarding minimum delivery requirements, initial prices, and standard prices are shown on the product page and final order confirmation screen. However, if subscription fulfillment becomes unavailable due to product stock shortages or other reasons attributable to us or our affiliated partners, this price difference will not be charged. (If a "standard price" is not explicitly specified, the regular price starting from the second month/delivery will serve as the basis for calculating the price difference. If this information is unclear, please contact support.)
• To cancel your subscription, please complete the process via "Manage Subscription" on your My Page at least 2 days prior to your next billing date.

Returns Policy

• Returns of purchased products are only accepted if the product is unopened and unpackaged.
• Please contact us by email within 3 days of the product arrival date (delivery date). We cannot accept returns without such notification.
• Please note that the shipping fee for returning the product will be borne by the customer. In the case of a defective product, we will cover the shipping fee.
• The customer will be responsible for any necessary fees, such as bank transfer fees, when making a refund.
• We cannot accept returns in the following cases: When the product has been soiled or damaged by the customer When the product is different from what you expected due to customer reasons

About defective products

• Although we have implemented a thorough inspection system,
  In the unlikely event that a defective product occurs We will exchange it for a non-defective product based on our inspection standards.
  In addition, We will cover the shipping costs.
• In the unlikely event that we do not have any good products in stock, We will refund the product price to your designated account.
• However, this does not apply if the following items apply:
  1. If more than 7 days have passed since the product arrived
  2. If there are scratches or damage caused by the customer's negligence
• If the wrong product is delivered to you, we will exchange it for the correct product. We will cover the shipping costs.